Golden Pro Jewels - Terms & Sevices

Return and Exchange Policy

At Golden Pro Jewels, each piece is made to order specifically for you. Because of this, we are unable to accept returns or offer refunds once production has begun.

To ensure your satisfaction, we take extra care before production starts:

We confirm all order details with you (size, design, material, etc.)
We only proceed once you approve everything

This process allows us to confidently stand behind every piece we create.

Order Changes & Cancellations

You may request changes or cancellations within 48 hours of placing your order. After this window, production may begin and changes may no longer be possible.

Manufacturer Defects & Issues

We stand by the quality of our craftsmanship. If your item arrives with a manufacturer defect or fault, please contact us within 7 days of delivery.

If approved, we will:

Repair the item, or
Replace it at no additional cost
Repairs & Support

Even beyond defects, we are here to help. If you need adjustments or repairs, feel free to reach out—we’re committed to supporting you even after your purchase.

Our Commitment to You

While we do not accept returns, your satisfaction is extremely important to us. Our goal is to provide a smooth, transparent, and trustworthy experience from start to finish.

If you have any questions at any stage, don’t hesitate to contact us—we’re always happy to help

Privacy

We collect your email and phone number to keep you updated on your orders, provide important account notifications, and share exclusive offers, new arrivals, and special promotions from Golden Pro Jewels.

We value your privacy, your information will never be shared, sold, or distributed to third parties. Your personal data is safe and protected with us.

Payments

We accept payments via:

  • Credit Card
  • Shopify checkout
  • PayPal
  • Google Pay
  • Apple Pay

Processing Fees:

  • For orders over $4,999, we also accept bank wire transfers to help reduce fees.
  • For orders over $9,999, we require bank wire transfers, or the client must cover a 2.6% processing fee on top of the final quote.

Ready to start your custom piece?

Contact Us